Client Satisfaction Survey Recap




Last month we sent out our annual client satisfaction survey and wanted to share highlights of the responses. We are excited to see you rated our phone service as an average of 9.2/10.


73% of respondents said we regularly exceed expectations.



90% of respondents said we regularly handle their concerns effortlessly.


It was great viewing the responses and we promise to keep service as a focus and continue to improve. We are excited to work with you in 2019 and look forward to continuing to carry out our mission; reliable and compliant results driven by highly accountable team members delivering the TotalCheck Experience. Your People, Our Priority ®

I invite you at any time to contact me if you ever have a team member you want to recognize or a concern you want to share. Wishing you and yours a very Happy New Year!

About Author

Victoria Harris
Victoria Harris

As General Manager for One Source, Victoria works with team members to constantly work on delivering the TotalCheck experience to clients and helping streamline the way reports are produced and delivered. Her knowledge of background screening is comprised of over 7 years in the industry working searches and facilitating vendor relations.

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